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Loyalty Club

We value every customer, which is why we have prepared a simple and clear loyalty program that automatically gives you discounts based on how you shop with us.

Just log in – we’ll take care of the rest.

How does our loyalty program work?

Our system has several levels, which you reach automatically based on your turnover.

VIP price list – discount immediately after logging in

  • You get a 5-10% discount automatically after registration.
  • The discount applies to the entire assortment except for digital products.
  • No need to worry about anything – the discount is assigned to you automatically.
  • You need to have EMAIL marketing preferences checked.

VIP+ INDIVIDUAL price list – for loyal customers

  • We activate this manually for turnover exceeding CZK 20,000.
  • You receive individual discounts in the range of 10–25% on most of the assortment.
  • Does not apply to the purchase of digital products.

DETAILER price list (for professionals)

  • For professional detailers, we offer a separate price list with individual discounts. To activate it, you need to email us at info@detail-store.cz.
Important information about discounts
  • Discounts cannot be combined with promotional offers unless stated otherwise.
  • The option that is more advantageous for you is always applied automatically. For example, if you have a VIP price list but a product is 20% off, the 20% discount will be applied.

Other benefits of registration

  • You get an overview of your orders in one place.
  • Discounts are assigned to you automatically without the need to enter codes.
  • You will be among the first to hear about news and events.
  • You get access to special offers for registered customers.

Frequently Asked Questions (FAQ)

How do I get a discount in the loyalty program?

Just register and you will automatically get a 5-10% discount, which is always applied automatically in the cart according to your level.

Can discounts be combined with promotions?

No, but you will always get the most advantageous option.

What does the discount not apply to?

For example, clearance items, promotional prices, digital products, or specific types of goods based on your level.

How do I find out my discount?

You will see the current discount amounts on the product page and in the cart.

Will I lose my discounts if I unsubscribe from the newsletter?

Yes – to activate the VIP price list, you must have newsletter subscription enabled. If you don't -> Profile -> Marketing Preferences -> check email.

Does the discount apply to discounted products too?

The discount does not apply to promotional items and clearance sales.

Can the program change?

Yes, we may adjust the conditions, but we will always inform you.

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Loyalty program and commercial communications

  • By signing up for the program, you agree to receive commercial communications via email. This allows us to send you current discounts, news, and exclusive offers. You can revoke your consent at any time via the link in the email, in your account, or by contacting us. We only send relevant information and will not overwhelm you.
  • In case of unsubscribing, there will be a temporary restriction or adjustment of program benefits until you resubscribe.

Terms and conditions

  • Discounts cannot be combined with ongoing promotions unless stated otherwise.
  • The highest available discount is always applied.
  • Program conditions may be subject to change.

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