SELLER:

Radek Lövenhöfer | DETAIL-store.cz

registered office: Antonína Petrofa 2116/16, 500 09 Hradec Králové

Company ID: 07480903; VAT ID: CZ9907072483

I am a VAT payer

registered in the Trade Register

for the sale of goods through the online store located at the internet address www.detail-store.cz

1. INTRODUCTORY PROVISIONS

1.1. These terms and conditions govern the mutual rights and obligations between the seller and a natural person – consumer (hereinafter referred to as the "buyer") when concluding a purchase contract through the online store on the website www.detail-store.cz.

1.2. These terms and conditions apply only to consumers. For entrepreneurs, the regime according to the Civil Code shall apply, unless stated otherwise.

1.3. Provisions deviating from these terms and conditions may be agreed upon individually in the purchase contract.

1.4. The purchase contract and the terms and conditions are concluded in the Czech language.

1.5. The seller reserves the right to change the terms and conditions. The version valid at the time of their conclusion applies to contracts already concluded.

2. USER ACCOUNT

2.1. The buyer can order goods with or without registration.

2.2. The buyer is obliged to provide true and current data.

2.3. Access to the account is secured by a password. The buyer is obliged to protect their access data.

2.4. The seller may cancel the account in case of violation of terms or long-term inactivity.

3. CONCLUSION OF THE PURCHASE CONTRACT

3.1. All presentation of goods is informative and is not an offer to conclude a contract.

3.2. The buyer places an order through the order form.

3.3. Before sending the order, the buyer has the option to check and modify the data.

3.4. By sending the order, the buyer confirms that they have read the terms and conditions.

3.5. The contract is concluded upon confirmation of the order by the seller.

3.6. The seller reserves the right to refuse an order (e.g., unavailability of goods, obvious pricing error).

4. PRICE AND PAYMENT TERMS

4.1. Prices are stated including VAT and all fees.

4.2. The buyer can pay:

• bank transfer

• card online

• cash on delivery

• via third-party services (e.g., SkipPay, Twisto, etc.)

4.3. Shipping costs are listed at the time of order.

4.4. The tax document is sent electronically.

5. DELIVERY OF GOODS

5.1. Goods are delivered to the address provided by the buyer.

5.2. The buyer is obliged to accept the goods.

5.3. Upon receipt, the buyer is obliged to check the shipment.

5.4. If the buyer fails to accept the shipment without a reason, the seller may demand compensation for costs.

Overview of availability and shipping/delivery times can be found in the section SHIPPING AND GOODS AVAILABILITY.

6. WITHDRAWAL FROM THE CONTRACT

6.1. The buyer has the right to withdraw from the contract within 14 days of receiving the goods.

6.2. Withdrawal can be sent by e-mail or using a form.

6.3. The buyer returns the goods within 14 days of withdrawal.

6.4. The buyer bears the cost of returning the goods.

6.5. The seller will refund the money within 14 days of withdrawal, but not before receiving the goods.

6.6. The buyer is responsible for any reduction in the value of the goods due to improper handling.

6.7. Withdrawal from the contract is not possible for:

• custom-made goods

• hygienically sealed goods after unsealing

• perishable goods

7. RIGHTS FROM DEFECTIVE PERFORMANCE (COMPLAINTS)

7.1. The seller is responsible for ensuring that the goods are free of defects upon receipt.

7.2. If a defect appears within 12 months of receipt, it is presumed to have existed at the time of receipt.

7.3. The buyer can file a complaint within 24 months of receipt.

7.4. In case of a defect, the buyer has the right to:

• repair

• replacement

7.5. If repair or replacement is not possible, the buyer has the right to:

• a reasonable discount

• withdrawal from the contract

7.6. Complaints can be made by e-mail or in person.

7.7. Complaints will be processed within 30 days.

8. REVIEWS

8.1. Reviews on the e-shop come from customers who have made a purchase.

8.2. Rating is only possible after placing an order.

9. OUT-OF-COURT DISPUTE RESOLUTION

9.1. The competent authority is the Czech Trade Inspection Authority (www.coi.cz).

9.2. Consumers can use the ODR platform:
https://ec.europa.eu/consumers/odr

10. PERSONAL DATA PROTECTION

10.1. The processing of personal data is governed by a separate document (GDPR).

11. COOKIES

11.1. The website uses cookies.

11.2. Cookies are stored only with the user's consent via the cookie bar.

11.3. Details are provided in a separate document.

12. FINAL PROVISIONS

12.1. Contractual relations are governed by Czech law.

12.2. If any provision is invalid, the others remain valid.

12.3. The contract is archived in electronic form.

13. ENTREPRENEURS (B2B)

13.1. If the buyer provides their Company ID when ordering, they are considered an entrepreneur/legal entity.

13.2. The following provisions do not apply to entrepreneurs:

• on withdrawal from the contract within 14 days

• on consumer protection according to special regulations

13.3. Liability for defects is governed by the Civil Code:

• the buyer is obliged to inspect the goods without undue delay

• defects must be pointed out without undue delay

13.4. The seller is not liable for:

• lost profit

• indirect damages

13.5. A warranty for entrepreneurs is not provided unless otherwise stated.